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Cancellations, Returns & Refunds Policy


As we operate on a next working day delivery service it is usually not possible to cancel after the order has been dispatched. If the order has not been dispatched we will cancel your order provided you contact us to inform us of your cancellation as soon as possible. Whatever the status of your order please call us on 01274 308671 we are always happy to help

Returns & Refunds

For most Numatic Products Delivery/Return is handled directly by them. To get more information on the Delivery/Return process from Numatic and for contact details click here.

For other items, should you want to return anything, you can do so as long as the item is unopened and in as new, unused condition. The item must be returned to us within 7 days of you receiving it for a refund and/or exchange. Please ensure that all packaging is unopened, and none of the seals are broken. Should anything be returned used and/or damaged we reserve the right to charge a 10% restocking fee

To arrange the return and/or exchange of any item please phone the office on 01274 308671 or email us through our contact page here. All unwanted items will be refunded inclusive of VAT and may be subject to a 10% restocking fee, please note that all delivery charges are non refundable.

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